Store Policy
Customer Care
At Perfect Princess, we are committed to providing beautiful, high-quality socks, tights and accessories, along with a smooth and reassuring shopping experience.
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Please read our store policies below before placing an order:
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Payments
We accept secure online payments through our website checkout. Available payment methods are shown at checkout. All prices are listed in GBP (£) unless otherwise stated.
Shipping
We aim to dispatch all orders promptly.
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Orders are usually dispatched within 1-2 working days
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UK and international shipping options are available
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Delivery times may vary depending on your location and postal service
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During busy periods (such as holidays), dispatch times may be slightly longer
You will receive a confirmation email once your order has been dispatched.
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Returns & Exchanges
We hope you love your purchase, but if there is an issue:
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Returns are accepted within 30 days of delivery
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Items must be unused, unworn and in original condition
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Return postage costs are the responsibility of the customer unless the item is faulty
Please contact us before returning an item so we can assist you.
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Faulty or Incorrect Items
If you receive a faulty or incorrect item, please contact us as soon as possible with your order number and clear photos. We will always aim to resolve the issue quickly and fairly.
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Cancellations
If you need to cancel an order, please contact us as soon as possible. Once an order has been dispatched, it can no longer be cancelled and will need to be returned in line with our returns policy.
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Privacy Policy
Your privacy is important to us. Any personal information you provide is used only to process your order and provide customer service. We do not share your details with third parties except where required to fulfil your order.
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Contact Us
If you have any questions about your order or our policies, please don’t hesitate to get in touch. We are always happy to help.